Frequently Asked Questions


Other Talks at Panorama

Puppy School

For all puppies between 8 and 14 weeks of age. Topics to be discussed include understanding your puppy, Basic Obedience, Sterilisation, Nutrition, Training and General Health.

If you are interested please call (021) 930-6632. Click here for more info.


What must I do if I have an emergency?

Your pet should be transported to us as quickly as possible. True emergencies cannot adequately be treated at home.

  • Pets may behave unpredictably when in pain, so be cautious when handling. Wrap up in a blanket for transport if necessary.
  • Do not feed
  • If you suspect poisoning, try to bring the offending package with.
  • If the patient is bleeding, apply pressure to the area with a clean towel or bandage.

To allow us to provide you and your pets with the best possible service, we have resident veterinarians on duty 24hrs a day. A surcharge is levied after 19h00 weekdays, after 13h00 on Saturdays, and on Sundays and Public holidays. Please don’t hesitate to call us on (021) 930-6632 should you have an emergency.


How do I make an appointment with a specialist and what do I need to bring?

  • Our specialists work on an appointment system so that enough time can be dedicated to your pet. Please phone (021) 930-6632 to make an appointment.
  • Please bring any records or test results that your veterinarian may provide so that we don’t have to repeat tests.
  • Please note that accounts are to be settled at the time of treatment/consultation. The receptionist will inform you of the consultation fee when you make an appointment. The veterinarian will discuss costs of further treatment or tests with you at the consultation.


I have a new puppy/kitten. What vaccinations must they get and when is it best to have them spayed/neutered?

All puppies must be vaccinated at 6 weeks, 10 weeks and 14 weeks of age with a standard 5-in-1 vaccination. All kittens must be vaccinated at 8 weeks and 12 weeks of age with a standard 3-in-1 vaccination. Both puppies and kittens must be vaccinated against Rabies at no earlier than 12 weeks of age and then again at 16 weeks.

It is advisable to have all pets that are not going to be bred with, sterilised. Dogs and cats can be sterilised at any age from 6 months and older. Sterilisation prevents unwanted litters. In female animals it prevents certain life threatening conditions such as pyometra (infection of the uterus). Some cancers are also prevented like testicular tumours in male pets and mammary gland growths in female pets. In addition, unwanted male behaviour such as severe territorial aggression in dogs and spraying in tom cats is also reduced by neutering.